Order Exchanges
We do not offer exchanges When placing an order, customers confirm all details about size, design, quantity, and shipping address. We cannot exchange items if you selected the wrong options.
Order Cancellations
Time Frame: You can cancel within 6 hours of placing your order Cancellation Fee: 10% of your total order value How to Cancel: Email [email protected]
Returns & Refunds
Return Window: 30 days after delivery What Can Be Returned: We accept returns if:
- You purchased the wrong product
- The item doesn’t fit
- You no longer want the item
- The product arrives damaged
- The product doesn’t match what you ordered (different design/size/material)
- You received the wrong item
Return Condition Requirements:
- Items must not be worn or washed
- Items must not be modified
- Items must have original tags
- Items must be in original packaging
How to Request a Return:
- Email [email protected] with:
- Shipping label/receipt
- Proof of purchase
- Photos of the product you received
- Any relevant email screenshots
- Wait for our response (2-3 business days)
- After approval, send your return using a trackable shipping method
- Email us your tracking number
Important: Do not return items without our email approval
Return Shipping: Customers are responsible for return shipping costs
Refund Processing Time:
- Up to 2 business days after we receive your return
- Bank processing may take 10-15 additional days
For questions about your refund, contact us at [email protected].
Thank you for shopping with Vorezum!